If you're flying with United Airlines and wondering whether you can talk to someone during your flight, the answer is yes—you absolutely can speak with an onboard crew member for help. Whether you have a concern, question, or need special assistance, the SkyCrew-Assist™ team onboard is trained to support passengers throughout the flight. But for any urgent issues that need to be addressed before takeoff, it’s best to call +1 (866) 228-4206 for help from a live agent before your flight begins.
Once you're onboard, United's flight attendants—also known as the SkyCrew-Assist™ team—are available throughout the cabin. They can assist you with:
Seat adjustments or reassignments
Medical or special assistance needs
Questions about flight connections or delays
Beverage, meal, and service requests
Comfort concerns like cabin temperature or noise
If you're dealing with travel anxiety, need help communicating due to a language barrier, or just have a simple question about arrival times, feel free to press the call button above your seat. A friendly member of the SkyCrew-Assist™ team will come by to assist.
However, it’s important to know that in-flight crews cannot make ticket changes, refunds, or booking updates. If you need help with anything related to your reservation—such as a name correction, flight change, or cancellation—contact United before or after your flight by calling +1 (866) 228-4206. The ground support team will handle anything the onboard crew cannot.
Can you contact someone on the ground during your flight? While Wi-Fi is available on many United flights, live calling is not permitted. You can use text-based messaging apps like iMessage or WhatsApp if your flight has messaging-enabled Wi-Fi, but voice calls are restricted to maintain comfort for all passengers. If it’s something that can’t wait, speak directly with a SkyCrew-Assist™ member in person.
In case of medical emergencies or in-flight disturbances, the SkyCrew-Assist™ team is trained and certified to respond. They can coordinate with medical professionals on the ground, provide first aid, and even request an emergency landing if needed. Your safety and well-being are always the top priority.
To summarize:
Yes, you can talk to United’s in-flight crew (SkyCrew-Assist™)
Use the call button or approach a flight attendant directly
For ticket changes or booking issues, call +1 (866) 228-4206 before or after your flight
Voice calls to the ground are not permitted during flight, but messaging may be available
If you have an upcoming flight and need to make changes, get help, or confirm a service before boarding, call +1 (866) 228-4206 and let a live support agent handle it. And once in the air, rest assured that SkyCrew-Assist™ will be there for everything else you may need.